1. Booking Cancellation
Before Service Confirmation: Users can cancel their ride request at any time before a partner accepts the booking without any charges.
After Confirmation: A standard cancellation fee may apply if a ride is cancelled after the partner has arrived at the pickup location or is significantly en route.
Transparency: Applicable cancellation charges and refund eligibility will be displayed to the customer before confirmation where applicable.
2. Failed & Duplicate Payments
If money has been deducted from the customer's account but the transaction/booking is not successfully completed, the transaction will be reviewed and any eligible refund will be processed according to the applicable payment and refund policy.
3. Refund Processing
Eligible refunds are processed through the original payment method used during the transaction.
The timeline for refund credit depends on the payment gateway and the user's banking institution (typically 5-7 working days).
Customer Support
globaltechnologiesinfo@yahoo.com
+91 6304773809